VetProposal Privacy Policy

Last Updated: November 26, 2025

VetProposal respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

Account Information

• Full name, email address, phone number
• Physical address
• Date of birth (age verification)
• Profile photo (optional)

Pet Information

• Pet name, breed, age, weight
• Medical history and conditions
• Vaccination records
• Photos of pet

Payment Information

• Credit/debit card details (processed by Stripe)
• Billing address
• Payment history

Usage Data (Automatically Collected)

• IP address, browser type, device type
• Pages viewed and time spent
• Approximate location (city/state)
• Cookies and similar technologies

Learn more about our Cookie Policy →

2. How We Use Your Information

Service Provision

• Create and manage your account
• Connect you with veterinarians
• Process service requests and bookings
• Facilitate messaging and communication
• Process payments

Platform Improvement

• Analyze usage patterns
• Improve user experience
• Develop new features
• Conduct research

Marketing (with Your Consent)

• Send promotional emails
• Share special offers
• Conduct surveys

You may opt out at any time by clicking "unsubscribe" in emails or contacting marketing@VetProposal.com

3. How We Share Your Information

We Share With:

Veterinarians

When you book an appointment, we share:

• Your name, phone, email
• Pet information
• Service request details
• Your address (for in-home visits)

Service Providers

• Stripe: Payment processing
• AWS: Cloud hosting
• SendGrid/Twilio: Email and SMS
• Google Analytics: Usage analytics

Legal Requirements

We may disclose information if required by:

• Subpoena or court order
• Legal process
• Fraud investigation
• Protection of rights and safety

4. Your Privacy Rights

Right to Access

Request a copy of your personal information we hold.

How: Email privacy@VetProposal.com with subject "Data Access Request"

Right to Deletion

Request deletion of your personal information.

How: Email privacy@VetProposal.com or delete account via settings

Right to Correction

Update or correct inaccurate information via account settings.

Right to Opt-Out

• Marketing: Click "unsubscribe" in emails
• SMS: Reply "STOP"
• Cookies: See Cookie Policy

California Residents (CCPA)

You have additional rights under California law:

• Right to know what personal information is collected
• Right to know if personal information is sold (we don't sell)
• Right to non-discrimination for exercising rights

Contact: ccpa@VetProposal.com

EU Residents (GDPR)

You have additional rights under EU law:

• Right to data portability
• Right to object to processing
• Right to restrict processing
• Right to lodge complaint with Data Protection Authority

Contact: gdpr@VetProposal.com

5. Data Security

We implement industry-standard security measures:

• Encryption: AES-256 at rest, TLS 1.2+ in transit (HTTPS)
• Authentication: Secure password hashing, optional 2FA
• Access Controls: Role-based, least privilege
• Monitoring: Intrusion detection, regular audits

Note: No internet transmission is 100% secure. While we use best practices, we cannot guarantee absolute security.

Data Breaches

If a breach occurs, we will notify affected users within:

• 72 hours (GDPR requirement)
• As required by state law

Contact for security issues: security@VetProposal.com

6. Data Retention

We retain your information for as long as:

• Your account is active
• Necessary to provide services
• Required by law (tax records: 7 years)

Upon Account Deletion:

• Personal data deleted within 30 days
• Medical records retained per legal obligations (3-7 years)
• Transaction records retained for tax purposes (7 years)

7. Children's Privacy

VetProposal is NOT intended for children under 13. We do not knowingly collect data from children under 13. If you believe we have inadvertently collected child data, contact us immediately at privacy@VetProposal.com.

8. International Users

VetProposal is based in the United States. If you access from outside the U.S., your data may be transferred to, stored, and processed in the U.S.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with updated date.

Material changes will be notified via email 30 days in advance.

10. Contact Us